Our company provides R & D, sales, technical support and after-sales service to ensure that our customers have a better purchase and use experience.
We are committed to the following:
1. We provide one year product warranty.
2. We set up an independent after sales dept to provide the service to our clients in time within 24 hours each day.
3. If any unsatisfied with our factory, please email us or call us at any time.
We will feed back at sight.
Warranty regulation
1. General
Wuhan Chidian Technology Co., Ltd. offers sound warranty liability for all products.
2. Warranty period
12 months after shipment
3. Warranty limit
Human factors and irresistible factors.
4. Others
4.1 Material and spare parts cost are borne by Chidian
4.2 Warranty Hotline：
Wuhan Chidian head office service center telephone:+8618327200711
Lifelong Service
1. We offers lifelong and comprehensive service, our purpose of service is ：
1.1 Make sure product running successfully and fluently without interruption.
1.2 Long-term high measuring accuracy and extending products service life.
1.3 Minimize user's maintenance and management costs.
2. Service Items
2.1 Offering guidance of installation and debugging.
2.2 Technical support：
Assist customer to choose correct ordering code as per onsite application situation and technical requirement. Make sure long-term proper service of products.
Free training and retraining of user operation personnel.
Offer free catalogs of our products.
2.3 Replacement of spare parts
Regular spare parts are offered in our head office.
Offer spare parts at reasonable prices.
2.4 365 days whole year 24 hour service hotline, timely and accurate answers to each user's technical advice; if onsite service is necessary for user fault repair, we will arrange personnel to the scene in time.
3. Others
3.1 After each service finished, our onsite staff needs to fill in "after sale service" confirmed by the user signature.
3.2 To track usage situation with user and conduct user satisfaction surveys; users are welcome to make a comprehensive evaluation of product quality, service quality and the rationality of service charges.
Service hotline：+8618327200711